Canada is well served by its not-for-profit sector. It’s one of our largest sector employers. The sector now needs to become more efficient and effective. I have voiced a few reasons for this in ‘Working on what’s working’. With sector funding under pressure from both government and the private sector the need for change is becoming urgent. What happens in other sectors when revenue declines? 1. The mantra becomes do more with less, 2. Some organizations in the sector simply [...]

If you don’t think you need to pay attention to building your personal brand, just Google your name several different ways. Chances are, you’ll be surprised by what you find. Whether you’re employed or an independent knowledge-capital worker, you need to define your brand or the world will define it for you in ways that you may or may not like. For more reasons, read the Tim Morawetz blog 7 insights on building your personal brand. Would like to develop [...]

Organizations of all kinds have been forced to pay more attention to their customers. Many do it pro-actively. The most enlightened build their organization around the customer – instead of thinking first about profit margins they ask how to serve the customer in ways that create and grow profit. Still, we tend to think of the customer as a half-empty vessel – a consumer – to be filled up with messages and pitches about our services and products. This, despite [...]

I spent this morning with an amazing group of leaders from The Institute for Competitiveness & Prosperity talking about change that needs to happen in Canada at the macro level. The good news was that the proposed changes were based on facts, mostly economic. Facts helped lead to some great insights and the conversation was proactive for the common good of all Canadians, i.e., prosperity at all levels. This is a conversation that would be hard to have in Europe [...]